What is your return policy?

We offer return/replacement of Products ordered on esSENSE Club within 7 days of delivery of the order.

What is the refund policy for the returned item?

We endeavor to process your refunds within 7 business days from the date of receipt of the Product. However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by esSENSE Club. In case of any refund discrepancies, esSENSE Club may at its sole discretion, request you to share with us a screenshot of your bank statement.

We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities. In such scenario, we process the refund amounts intermittently but, incase the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.

How does Refund work on based on the different modes of payment :-

If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of refund request

How do I return/exchange my order?

We offer easy self-service return process. To return/exchange your order, please contact us using the contact page of this website with your order details.